According to a Burns Security Survey, what single step was found to be most important for improved crime prevention at banks?

Training bank employees stands out as the most important single step for improved crime prevention at banks, according to the Burns Security Survey. This focus on training highlights the significance of employee awareness and responsiveness in a security context. When bank employees are well-trained, they are better equipped to recognize suspicious behavior, respond appropriately to incidents, and execute established security protocols.

A well-trained staff can serve as the first line of defense against potential threats. Their ability to identify risk factors and effectively communicate with law enforcement or security personnel can greatly enhance the overall safety of the banking environment. Additionally, trained employees can contribute to a more vigilant workplace culture, which can deter criminal activity simply through their attentive presence.

While adding guards and better security equipment certainly contributes to enhancing overall security measures, the critical factor emphasized in the survey results rests on the human element—employees who are knowledgeable and prepared to handle threats can significantly improve a bank's crime prevention efforts. This aligns with the understanding that technology and personnel must work in tandem, but ultimately, it is the proactive engagement of employees that forms the cornerstone of an effective security strategy.