In handling a mentally disturbed person, what is the recommended approach?

Assuming a calm and friendly position is the most appropriate approach when handling a mentally disturbed person. This method is grounded in the principle of de-escalation, which aims to reduce tension and create a safe environment for both the individual and the person providing assistance. By adopting a calm demeanor, you communicate non-threatening intentions, which can help the individual feel more secure.

A friendly position fosters rapport and encourages open communication, allowing the individual to express their feelings and concerns without feeling judged or cornered. People in distress may be more likely to respond positively to someone who exhibits understanding and empathy rather than authority or aggression.

Taking a strong position as the boss could provoke resistance or increase anxiety in the individual, potentially escalating the situation rather than calming it. Similarly, leaving the impression that the individual has control of the situation can undermine the support being provided, as it may not address the underlying issues of their mental state. Therefore, the recommended approach emphasizes the importance of composure and friendliness in effectively managing interactions with mentally disturbed individuals.